Troubleshooting Differences

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If there is a difference between the reconciled balance and the balance according to TurboCASH, there is an error, in the “Payments” or the “Receipts” Journals. Search for the error and correct it.

A few examples that can possibly cause a difference:

Your closing bank balance is incorrectly entered on the Reconcile Bank Account screen (Input  →  Reconcile Bank menu); or on the Bank Account Recon Options screen (Reports  →  Reconciliation menu).

Incorrect date entered ("Include Items Until" field) on Bank Account Recon Options screen (Reports  →  Reconciliation menu).

Errors in posting - they should have been detected when your bank reconciliation was done.

If everything else fails you may sometimes have to look at your Cash-book and link up the source documents to check if you have entered all your transactions correctly. You could also have posted an amount incorrectly e.g. as 64.00 and entered it as 46.00.  

You may need to generate a Cashbook report from the Tools → Old Reports  →  General Ledger  →  Transactions menu to trace some errors.

You may also generate a Cashbook report from the Reports  →  Ledger  →  Transactions menu to trace some errors.

If the descriptions “BALANCING ENTRY Receipts Jnl” and  “BALANCING ENTRY Payments Jnl” were not changed to a meaningful description such as “Deposit Slips D5000 – D5001” and “Payments Cheques 105 to 111”, it will be difficult to trace any errors.

If the description “BALANCING ENTRY Payments Jnl", has been changed, to “Bank Charges Bank Statement No.5” for example, it will be easy to find the applicable statement if needed.

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