Troubleshooting differences

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If there is a difference between the reconciled balance and the balance according to TurboCASH, there is an error, in the “Payments” or the “Receipts” Journals. Search for the error and correct it.

A few examples that can possibly cause a difference:

Your closing bank balance is incorrectly entered on the Reconcile Bank account screen (Action →  Reconciliation).

Incorrect date entered ("Include Items Until" field) on Bank account Recon Options screen (Action → Reconciliation).

Errors in posting - they should have been detected when your bank reconciliation was done.

If everything else fails you may sometimes have to look at your Cash-book and link up the source documents to check if you have entered all your transactions correctly. You could also have posted an amount incorrectly e.g. as 64.00 and entered it as 46.00.  

You may need to print the posted journal transactions for the period on the following options to trace the errors:

Journal transactions per period report for the Payments and Receipt Journal and the (Reports → Journal entry) (select the period of your Bank reconciliation).

Journal entry for the Payments journal and / or Receipts journal (Action → Journal entry - Posted journals tab). Select the correct journal and double-click on it. Click on the Print button.  

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