Credit notes are created for debtors (customers / clients) to correct a transaction or an exiting posted Invoice or to cancel the Invoice. This will generate a source document which can be printed. The Credit notes, can be edited before it is posted (updated) to the ledger. 

When a Credit note is posted (updated) to the ledger, the transactions in the Sales journal (or Sales returns journal) will automatically be generated.

Posted (updated) Credit notes cannot be edited. 

You may right-click and use the Move up, Move down and Sort on stock code options on the context menu to change the sequence of the document lines. 

This will change the sequence of transactions and / or comments on document layout files when printing or reprinting documents.

You may use the Reverse posted batch / document option on Tools → Global processes menu on Setup ribbon.

The reversed document may then be selected and edited. It can then be posted (updated) to the ledger.

The following stock item types can be selected to process Credit notes:

Default (trading stock items)  


Sales (No stock) 

Financial entry 

Option item 

Option item (No stock) 

BOM (Bill of Materials)   

BOM (Bill of Materials) - Production  

Linked item 

Options to create / edit Credit notes:

1.New - On the “Credit notes” screen, click the New button. Select a creditor (supplier / vendor) account on the Creditor (supplier / vendor) accounts screen.

2.Edit - On the “Credit notes” screen, click the Edit button.

3.Copy - "Documents Copy document" or "Documents Copy to Credit note" option on context menu (right-click). 

4.On "Invoices" screen, select "Documents Convert to credit note / supplier return" option on context menu (right-click).  

Credit note form

The sections and fields of the Credit note screen, is as follows:


1.Document header:

a)Your reference - You may enter a reference. This will allow you to track down the reference in the Search (Investigator) on the Action ribbon. All documents matching the reference will be listed. 

b)Salesperson - Select a Salesperson. This field is to show who handled the Credit note. The salespersons are used for reports and to filter and search documents. 

c)Document group 1/2 - Select Document group 1 / 2 - These groups are used for reports and to filter and search documents. 

d)Date - By default, the system date will be displayed. You may enter or select any other date.

e)Due date - This date will be automatically be calculated. It is the “Date” plus the number of days set in the Accounting information tab of the selected debtor (customer / client) account.  

f)Postal address - The postal address as entered for the creditor (supplier / vendor).

g)Delivery address - The delivery address as entered for the debtor (customer / client) on the Delivery address tab.

h)Message - You may enter messages to be printed on the document layout file. You may edit / enter messages to be printed on the document layout file. 

The message, as entered in the Documents setup - Credit notes tab (Setup ribbon) will be displayed. If the credit note was converted from an invoice, The Invoice message will be added after the credit note message.  

Message line 3 - The Reference document number of the source Invoice which was converted to a Credit note will be displayed. The Reference document number(s) of the other copied document(s) will also be listed. 

i)Tax reference - The Tax (VAT/GST/Sales tax) registration number as entered for the debtor (customer / client).

j)Contra account:Standard - This is the default setting. If you click on this button, you may select a different account. The account code will then be displayed.

k)Status - Open or Posted.

2.Document lines:

a)Item no. - Select a stock item. 

Options to select stock items: 

Stock item lookup - Use the down arrow key to launch the Stock lookup.

+ Open Fast add 

Enter the stock code, bar code or serial number in the document footer.

If the Financial entry stock item type is selected, the "Accounts lookup" screen will be displayed. The description of the selected account will be displayed. You may overtype this. 

If Abbreviation definitions were set in the Batch entry menu (F9:Process) (Action ribbon), you may enter a character (or more) to auto-complete a description in the document line. 

b)Remark - You may also click on the + (before stock item code) to add a remark (additional information) for a stock item. This remark will be printed before the comment (if added) on document layout files. 

c)Comment - You may click on the F9:Comment icon or press the F9 key to add additional information. This comment will be printed on document layout files.

If a document is copied or converted to a Credit note, you may need to check and edit the Remarks and Comments which is included from the source document.

d)Order - The default quantity is 1. You may overtype the quantities.

e)Ship - The default quantity is 1. You may overtype the quantities.

f)Unit excl. - The default selling price as set for the debtor (customer / client) account on the Accounting information tab, will by default populate this field. In this example, Selling price 1 is by default selected. You may select a different selling price (Selling price 2 or Selling price 3), if required.

Up to three (3)  selling prices (i.e. Selling price 1, Selling price 2 and Selling price 3 may entered in the Ledger tab for each Stock item. The default Selling price (as set on Default tab of Stock information (Setup ribbon) and the Selling price 1, Selling price 2 or Selling price 3 as set on the Accounting information tab of the debtor (customer / client) account will automatically be used. 

The selling prices will be displayed as Exclusive of Tax (VAT/GST/Sales tax), if the F7:Exclusive icon is active - or Inclusive of Tax (VAT/GST/Sales tax) if the F7:Inclusive icon is active. 

The column heading will change to Unit incl. if the F7:Inclusive icon is active.

g)Discount - You may enter the discount percentage for the item. 

h)Amount excl. - The amount is calculated as  the quantities in the "Order" and "Ship" field x Selling price. If any discount percentage is entered, the discount will be deducted from the unit price. 

You may use the F11:Copy feature to copy the document transactions / comments from an existing document. 

3.Document footer:

a)Fast add item (code / barcode / serial) - Enter the stock code, barcode or serial number. Press enter to add the item to the document lines.

b)Current balance - The balance of all posted and unposted documents for the debtor (customer / client). 

c)Available - The available balance is calculated as the Credit limit minus the Current balance. When processing documents, and the credit limit is exceeded, a warning message will be displayed. 

d)Credit limit - The credit limit as entered for the debtor (customer / client) on the Accounting information tab.

e)Std disc% - Standard discount percentage is only applicable to debtor (customer / client) accounts. The discount percentage as entered for the debtor (customer / client) in the "Customer discount" field on the Accounting information tab.

4.Click on the OK button. 

By default, a confirmation message “Do you wish to print this quote?” will be displayed.

You may turn this feature off by selecting the "No print confirmation" option on Stock information (Setup ribbon).

5.Click on the Yes button to print the Credit note.  


Example : Printed Credit note

An example of the printed Credit note, is as follows:


This example is based on the Layout file (universal for all document types). You may also select the following available Credit note layout files:

- Credit note (10 code) 

- Credit note (15 code)

- Credit note (no codes)

- Credit note A4 (10 code)

- Credit note A4 (15 code)

- Credit note A4 (no codes)

- Credit note A4 Plain (10 code)

- Credit note A4 Plain (15 code)

- Credit note A4 Plain (no codes)