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Written by Philip Copeman
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Tuesday, 22 June 2010 |
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The TurboCASH Community now
spans 80 countries and 25 languages. We have thousands of consultants
capable of supporting the 100 000 users. The 21st century
brings with it a new flat world. Consultants are no longer restricted
by geography. The best way to do this support is through remote
connections. Currently consultants charge around (US)$ 50 per hour
and 0.5c per Km.
Much can be saved by using
remote access to fix and maintain a user's software. There are a
number of options available for doing this remote access. There are
open source products like TightVNC
, DimDim and Ultra
VNC as well as commercial products like Team
viewer , Webex and Log
Me In. Does anyone have suggestion as to what software we should
use or try to standardise on?
By choosing a standard, and
getting the TurboCASH community familiar with the standard we should
be able to lift the level of ouur remote support.
I have started a forum topic
to get your opinions.
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